FAQs

1. Where is Rubinaaz Store based?

We’re proudly headquartered in Lahore, Pakistan, with our workshop and showroom located at3rd Floor, Plaza No. 156, CC2, Block D, Phase 6, DHA, Lahore.

2. Do you ship internationally?

Yes! We ship to150+ countriesvia trusted carriers like DHL and FedEx. Delivery typically takes 7–21 business days, depending on your location.

3. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and bank transfers. All transactions are securely encrypted.

4. How do Pakistani sizes compare to international sizes?

Our size chart includes conversions for US/UK/EU/AU. Check the product page for measurements, or email us atSales@rubinaazstore.comfor personalized assistance.

5. Can I return or exchange items?

Yes! Returns are accepted within14 daysfor unused items with tags. International customers cover return shipping unless the error is ours.

6. Are custom duties included in the price?

No – buyers are responsible for customs fees in their country. We declare packages as“Pakistani Apparel – Gift”with accurate product values.

7. How do I care for embroidered fabrics?

Hand-wash delicate pieces in cold water and lay flat to dry. Avoid harsh detergents – detailed care instructions are included with every order.

8. Are your products ethically made?

Absolutely. Our collections are handcrafted by skilled artisans under fair working conditions, preserving traditional Pakistani craftsmanship.